Frequently Asked Questions


Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out.


Q: Do you deliver to other cities?

A: Yes, Please call our office for a current quote.


Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.


Q: We´ve rented some really dirty stinky jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it. Bounce House Rentals cleans and disinfects after every rental. It's sad that you even have to ask this question in the first place. I let my Kids play in all the different units from time to time. The rule is that "If I wouldn't let my kids play in it then we won't offer it to you for your kids!" Clean Jumps or not at all.


Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.


Q: What payments do you take?

A: Cash, Credit Cards, Cashapp,Venmo,Zelle. If paying by cash, please have exact change as our drivers do not carry cash.


Q: Do you require a deposit?

A: Yes all orders require a $50 Credit Card deposit. They are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year. YOU MUST PAY IN FULL for the rental if you cancel the order when we are at your door step for the delivery.


Q: How big are the jumps?

A: Most of our jumps (all of our character jumps for example) are 15´x 15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.


Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 800 pounds so we need a clear path with ample room.


Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt +$20, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.


Q: Can we see a copy of your contract and safety rules?

A: Yes.  You may contact our office and ask for a copy.


Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.