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FAQ

Do you deliver and set up?

Absolutely! Jumping Frogs Bounce House courte​ous staff will deliver and set up each inflatable and ensure that it is clean and in good working condition well before yo​ur party starts and come back to take it down after the party is over. Set up normally takes about 15-30 minutes, and take down is about 20-40 minutes. This service is included in your inflatable rental cost, within our standard delivery area.

What kind of power is required?

Our inflatables plug into a standard 110 household outlet. We ask that nothing else be plugged into the outlet we are utilizing. Placement of the inflatable should be no more than 25ft from that outlet. If you would like to set up an inflatable at a park or place without an electrical outlet within 25ft, let us know and we can arrange to use an extension cord or generator for an additional charge.

Note: Inflatable can be no farther than 70 feet from the outlet or power source, including the use of extension cords.

What type of surface can the inflatable be placed on?

The safest surface is a level grassy area. However, we can set up on concrete, asphalt, or bark. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event.

How much room do I need to set up an inflatable?

You should have an area about 17'x17' with a vertical clearance of about 15'-22' for our standard size bounce houses, a 20'x20' area for the combo and 32’x15’ for an obstacle course.

Are inflatables safe?

Yes. Our inflatables are constructed to be as safe as possible by the top manufactures in the industry. As with any activity involving small children, an adult must supervise the activity. This will help to ensure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the inflatable.

Are you insured?

Yes. Please note: All individuals and companies that rent an inflatable are required to sign a liability waiver prior to set up, contact us for a copy if needed. We CANNOT set up an inflatable until the liability waiver is signed.

WE CAN PROVIDE OUR INSURANCE INFORMATION UPON YOUR REQUEST.

Is there a deposit required to reserve an inflatable?

A non-refundable credit card deposit of 50% of the total rental charge is required upon reserving the inflatable(s).

What are your acceptable methods of payment?

Cash, Visa, MasterCard, American Express and Discover are all accepted. Sorry no checks.

How do I reserve my inflatable?

Simple! Give us a call and we will help you place your order and gladly answer any questions you might have.

What if I have to cancel?

Please call us at least 7 days before your party date; this gives us a chance to rebook the unit for another party. We will keep any paid rental fees for 12 months toward any future order or the deposit will be forfeited. If you cancel less than 7 days there is no credit given. (There will be no refunds given) If you place your order with us less than 7 days from your party there are no cancellations.

If you are canceling due to rain, and it is raining the day of your party, please call us if you would like to cancel, before 8 am the day of your party. If you cancel your reservation with us, you will have a credit for a future rental with us. If you keep the rental and it rains and becomes wet there are no credits or refunds.

How long can I rent the equipment?

Our standard rental periods are 8 hours (1-8 hrs) and $25 per hour for each additional hour thereafter. Delivery and setup are not calculated into your rental period. Standard delivery and pickup hours are 8am – 8pm. Additional fees may apply for delivery or pickup outside standard delivery hours and areas. **Please remember that inflatables are not recommended to be used after sunset unless extra lighting is used, porch lighting is generally not sufficient**